How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
During holidays or times of high demand, orders will take 10 – 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.
Do you ship internationally?
Yes, we ship to almost every country around the world. Some areas do not allow for tracking once the item leaves the U.S, so please note this is at your responsibility.
RETURNS & EXCHANGES
What is your return policy?
Tee shirt orders are printed for every product when it is ordered, so we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.
If you received a defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at email@example.com for further information.
All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at firstname.lastname@example.org for any questions regarding your order.
Virtual classes are held on the dates listed in the class description. Please make sure you check your email for class information prior to the start of class.
Virtual classes are recorded ONLY for those who secure a space in class. Recordings are sent via email within 72 hrs after the class.
Virtual classes are able to be refunded IF refund is requested prior to the start of class. If refund request is after virtual class is offered, it will not be honored.
STILL HAVE QUESTIONS?
For additional information about Be Positive Health & Wellness, please contact at email@example.com.